Lesson 2: Core Functions And Responsibilities - Courses24h.com

Topic 1: A. Call Center Fundamentals

0/5

Lesson 1: Call Center Start Here

09:19

Lesson 2: Core Functions And Responsibilities

17:54

Lesson 3: Round Robin Vs Exclusive Agents

18:11

Lesson 4: Call Center Breakdown

39:17

Lesson 5: If New To Call Center Watch This

25:53

Topic 2: A. Cs Fundamentals

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Lesson 1: Client Success Start Here

09:43

Lesson 2: Master Cs Tracking Dashboard

10:37

Lesson 3: Client Management Overview

33:09

Lesson 4: Client Personalities

17:47

Lesson 5: Dangling The Carrot

06:21

Lesson 6: Everything On Hiring A Csm

40:15

Lesson 7: Csm Onboarding And Bootcamp

57:27

Topic 3: A. Finance

0/2

Lesson 1: Full Monthly Projection Setting

55:08

Lesson 2: Live Projection Setting

01:28:27

Topic 4: A. Fundamentals

0/9

Lesson 1: Ads Playbook

01:14:29

Lesson 2: Start Here

14:08

Lesson 3: The 3 Main Fulfillment Models

21:18

Lesson 4: 60 20 20 Rule

33:55

Lesson 5: Client Journey Overview

43:18

Lesson 6: Foundation Of Client Results

30:19

Lesson 7: Client Fulfillment Overview

01:17:18

Lesson 8: Fulfillment Economics At Scale

50:23

Lesson 9: Constraint Diagnosis Csm Module

26:00

Topic 5: A.intro

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Lesson 1: Introduction

08:12

Lesson 2: How To Consume

16:00

Lesson 3: Stages Of Evolution

02:09:25

Topic 6: A. Sales Fundamentals

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Lesson 1: Sales Start Here

16:38

Lesson 2: Keys To High Performance

52:13

Lesson 3: Sales Process Overview

38:04

Lesson 4: 2 Call Close Adjustments

41:17

Lesson 5: Record Your Calls

04:11

Lesson 6: Hiring Setters And Closers

01:16:43

Lesson 7: Sales Success And Comon Pitfalls

01:01:11

Lesson 8: Immediate Close Rate Levers

26:57

Topic 7: A Fundamentals

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Lesson 1: Lead Generation And Nurture Start Here

16:51

Lesson 2: Acquisition Process Breakdown

48:22

Lesson 3: Paid Ad Kpi S And Math

34:27

Lesson 4: Ad Pitfalls And Key Tips

31:58

Lesson 5: B 2 B Snapshot

01:14:36

Topic 8: B. Ai Integration

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Lesson 1: Manus Masterclass

01:09:10

Topic 9: B. Automated Onboarding

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Lesson 1: Backend Onboarding

01:09:48

Lesson 2: Live Onboarding Buildout

01:57:38

Topic 10: B. Communication

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Lesson 1: Call Types Breakdown

19:44

Lesson 2: Client Communication Sop

15:03

Lesson 3: Onboarding Call Framework

33:57

Lesson 4: Launch Call And Process Framework

32:43

Lesson 5: Client Check In Framework

20:05

Lesson 6: Weekly Client Planning Process

08:50

Topic 11: B. Quick Wins

0/14

Lesson 1: Niche Selection

22:02

Lesson 2: Reverse Engineering Your Goal

32:25

Lesson 3: Get New Clients With 0

17:25

Lesson 4: Paid Ads Speedrun

45:11

Lesson 5: Increase Close Rates

26:57

Lesson 6: Reducing Client Churn Immediately

01:17:19

Lesson 7: Pricing Plays To Make More

41:07

Lesson 8: Ai Integration

36:19

Lesson 9: Hiring Directory

42:56

Lesson 10: Client Fulfillment And Snapshot

01:17:18

Lesson 11: B 2 C Client Snapshot

01:18:59

Lesson 12: Building A Client Training Course

43:35

Lesson 13: Basic Tracking Systems

38:15

Lesson 14: Profit Stacking System

28:28

Topic 12: B. Sales Crash Course

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Lesson 1: Sales State Of Mind

25:36

Lesson 2: Sales First Principles

36:08

Lesson 3: 7 Steps To Objectionless Sales Calls

27:47

Lesson 4: Intro Call Process

31:48

Lesson 5: Live Setter Call Breakdown

42:39

Lesson 6: Demo Call Process

53:09

Lesson 7: Discovery Best Practices

26:41

Lesson 8: Example Pitch

22:21

Lesson 9: Objections 101

48:55

Lesson 10: Hugo Call Review And Breakdown

39:49

Lesson 11: Post Demo Follow Up Basics

21:47

Lesson 12: Taking Notes On Sales Calls

08:07

Topic 13: B. Setup

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Lesson 1: Script Creation

51:22

Lesson 2: Hp And Ghl Config

01:07:16

Lesson 3: Hp Client Onboarding

36:25

Lesson 4: Pulling Callbacks Into Hp

03:49

Lesson 5: Slack Channel Automation

30:55

Lesson 6: Accountability Systems

36:26

Lesson 7: Kpi S And Agent Reporting

48:08

Lesson 8: Call Center Dashboard Setup

17:15

Lesson 9: Ai Sales Audit For Csr S

05:38

Lesson 10: Client Show Rate Systems

42:16

Lesson 11: Confirmation System Sop

42:26

Lesson 12: Availability Checker And Setup

10:00

Lesson 13: Client Phone Spam Chcker

06:27

Topic 14: B Ads

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Lesson 1: Ad Budget And Offer Validation

28:45

Lesson 2: Creating Your Ads

01:15:29

Lesson 3: Using Manus For Scripts

08:01

Lesson 4: Creating Ad Hooks With Ai

29:57

Lesson 5: Facebook Ads Setup

26:38

Lesson 6: Editing Ads That Convert

01:37:18

Lesson 7: Competition Hacking

39:14

Lesson 8: Filming And Editing Ads W Cameron

39:56

Lesson 9: Ai Ad Creation

24:12

Lesson 10: Andromeda Masterclass Live

01:23:07

Topic 15: C . Bonus Trainings Temporary

0/12

Lesson 1: Project Management Part 1

04:07

Lesson 2: Project Management Part 2

27:01

Lesson 3: Client Onboarding

16:11

Lesson 4: Website And Funnel Creation

04:36

Lesson 5: Automate Image Ad Creation In Slack

12:43

Lesson 6: Client Ai Lead Nurturing

45:02

Lesson 7: Close Bot V 2 Setup

47:33

Lesson 8: Goal Setting Process

21:24

Lesson 9: Weekly Planning

04:28

Lesson 10: Handling A Type Prospects

02:37

Lesson 11: Communication Efficiency With Ai

02:42

Lesson 12: Internal Slack Structure

15:35

Topic 16: C. Hiring And Onboarding

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Lesson 1: Who And How To Hire

21:03

Lesson 2: Csr Compensation Structures

36:41

Lesson 3: Hiring Systems And Configuration

01:09:51

Lesson 4: Screening Applicants

22:57

Lesson 5: Group Interviews

28:49

Lesson 6: Csr 1 1 Interviews

34:59

Lesson 7: Csr Team Onboarding

42:14

Lesson 8: A Player Interview Example

21:14

Lesson 9: A Player Intreview Example B

18:16

Lesson 10: Interview Example

17:03

Topic 17: C. Setting And Lead Management

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Lesson 1: Setting Process And Pipeline Management

36:08

Lesson 2: Templatizing For Setter Efficiency

23:54

Lesson 3: Setter Common Pitfalls

25:48

Lesson 4: Collecting Ammo Discover

40:42

Lesson 5: Transition To Demo Pre Pitch

29:12

Lesson 6: Disqualifying And Financial Q S

27:55

Lesson 7: No Shows And Maximizing Sur

13:47

Lesson 8: Live Dialing Leads As A Setter

01:45:08

Lesson 9: Call Breakdown Scheduled Intros

23:17

Topic 18: C. Trackers

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Lesson 1: Ceo Dashboard Sop

08:42

Lesson 2: Daily Gooning Tracker

10:07

Lesson 3: Setting Tracker

09:41

Lesson 4: Closer Tracker

07:19

Lesson 5: Client Metric Tracker

05:41

Lesson 6: Churn And Retention Tracker

07:26

Lesson 7: Finance Tracker

07:15

Lesson 8: Fulfillment Tracker Live Buildout

03:41:36

Topic 19: C. Upsellsrefferalsreviews

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Lesson 1: Money Making Levers

Lesson 4: Gathering Social Proof

22:49

Topic 20: C Ad Scaling Stages

0/4

Lesson 1: Media Buying Fundamentals

28:09

Lesson 2: Scale Phase 1

01:03:37

Lesson 3: Scale Phase 2

22:44

Lesson 4: Scale Phase 3

10:07

Topic 21: D. Client Conflict

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Lesson 1: Pissed Client Scenarios

23:45

Lesson 2: Exit Process And Call Framework

18:34

Lesson 3: Reset Call Framework

07:18

Lesson 4: Ownership Call Framework

08:05

Lesson 5: Getting Feedback From Clients

12:00

Topic 22: D. Demo Calls

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Lesson 1: Process Variation

16:06

Lesson 2: Setting The Frame

21:33

Lesson 3: Discovery Gap

56:30

Lesson 4: Cost Of Inaction

25:54

Lesson 5: Transitioning To The Pitch

11:13

Lesson 6: Creating Your Pitch

59:57

Lesson 7: How To Pitch

22:21

Lesson 8: Pitch Presentation Methods

22:39

Lesson 9: Commitment And Price

28:02

Lesson 10: Call Rp

01:20:26

Topic 23: D. Lead Generation

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Lesson 1: Ads Playbook

01:14:29

Lesson 2: B 2 C Ai Ads

25:57

Lesson 3: Bm Manager And Setup

37:56

Topic 24: D. Team Mangement

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Lesson 1: 1 Daily Meeting Breakdown

25:21

Lesson 2: Csr Daily Meetings

23:59

Lesson 3: One On One Meetings With Agents

32:22

Lesson 4: Auditing Agent Calls

41:28

Lesson 5: Auditing Agent Calls V 2

39:29

Lesson 6: Auditing Agent Calls V 3

38:03

Lesson 7: Live Dial Session

36:26

Lesson 8: Live Dial Session V 2

46:23

Lesson 9: Monthly Performance Reviews

17:17

Lesson 10: When And How To Fire

23:53

Lesson 11: Live Firing Call

08:00

Lesson 12: Live Meeting Breakdown

23:47

Topic 25: D Funnels

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Lesson 1: Funnel Types Breakdown

45:45

Lesson 2: Funnel Setup And Optimization

40:12

Lesson 3: Steal Funnels With Ai

10:15

Lesson 4: Mastering Vsl S

01:10:28

Lesson 5: Thank You Page Optimization

01:14:29

Lesson 6: Pixel Conditioning

57:56

Lesson 7: Waiting Room Optimization

03:08

Topic 26: E. Live Client Calls

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Lesson 1: Onboarding Live

58:36

Lesson 2: Onboarding Csm Audit

01:01:36

Lesson 3: Onboarding Sophisticated Client

26:45

Lesson 4: Onboarding Upsell

56:25

Lesson 5: Launch Live V 2

36:29

Lesson 6: Launch Csm Audit

52:19

Lesson 7: Launch Csm Audit V 2

43:55

Lesson 8: Check In Sophisticated Client

14:35

Lesson 9: Check In Sophisticated Client V 2

33:22

Lesson 10: Check In Analytical Client Audit

24:42

Lesson 11: Check In Campaign Upsell

48:18

Lesson 12: Check In Cancel Request

14:47

Lesson 13: Check In Emotional Client

36:41

Lesson 14: Check In Frustrated Client

22:02

Lesson 15: Check In Pitching The Upsell

37:13

Lesson 16: Exit Angry Client We Fucked Up

25:09

Lesson 17: Exit Call Churned Feedback

09:27

Lesson 18: Exit Call Client Saved V 2

35:49

Lesson 19: Exit Call Saved Client

21:20

Lesson 20: Exit Ending On Good Terms

16:15

Lesson 21: Ownership Calls Fixing Our Problems

30:25

Lesson 22: Refund Request Angry Call Audit

34:44

Lesson 23: Refund Request Prevention With Proof

07:10

Lesson 24: Reset Realigning Expectations

47:18

Lesson 25: Reset Client Cant Close

38:51

Topic 27: E. Objections

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Lesson 1: Objections 101

48:55

Lesson 2: Pacing The First Objection

22:11

Lesson 3: Price Financial

34:21

Lesson 4: Uncertainty

01:06:32

Lesson 5: Spouse Partner

30:52

Lesson 6: Thought It Was Pay On Results

13:42

Lesson 7: Closing Deposits And Booking Fu S

16:46

Lesson 8: Live Financial Obj Training

45:35

Topic 28: E Lead Nurture And Fixing Constraints

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Lesson 1: Diagnosing And Fixing Acquisition Constraints

01:27:34

Lesson 2: Lead Nurture Best Practices

55:40

Lesson 3: Appointwise Setter Training

13:12

Lesson 4: Hammer Them Strategy

01:28:17

Lesson 5: Hammer Them Technical Setup

26:08

Lesson 6: Show Rate Best Practices

59:08

Lesson 7: Lead Quality Best Practices

46:12

Lesson 8: Diagnosing Constraints Using Ai

03:32

Topic 29: F. Client Success Systems

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Lesson 1: Client Sub Account

47:07

Lesson 2: Offboarding And Reactivating Clients

35:29

Lesson 3: Overdue Payment And Ghosting

29:46

Lesson 4: Client Call Tasks Automation

18:00

Lesson 5: Giving Clients Extensions

20:40

Lesson 6: Client Ticketing Systems

40:44

Lesson 7: Making New Client Ticketing Forms

23:06

Lesson 8: Client Feedback Surverys

18:32

Topic 30: F. Follow Up

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Lesson 1: Post Demo Follow Up

21:44

Lesson 2: Organizing Follow Ups At Scale

19:43

Lesson 3: Closing Live Follow Up Calls

28:18

Lesson 4: Leveraging Sales Assets

20:28

Lesson 5: Re Offers

08:28

Topic 31: Founder Calls

0/59

Lesson 1: Ad Optimizations

01:41:45

Lesson 2: Ad Performance Tracking

01:42:31

Lesson 3: Ads Strategies B 2 B B 2 C

59:51

Lesson 4: Agency Autopilot Stepping Back

01:52:07

Lesson 5: Agency Check In

01:03:29

Lesson 6: Agency Operations

01:14:17

Lesson 7: Agency Tools Tech And Offer Strategy Q And A

01:25:04

Lesson 8: Ai Automation

59:43

Lesson 9: B 2 B Ad Strategies And Ops Cleanup

01:03:15

Lesson 10: Call Center And Team Management

01:37:51

Lesson 11: Call Center Management

01:05:19

Lesson 12: Client Acquisition

01:27:23

Lesson 13: Client And Project Management

01:40:29

Lesson 14: Client Feedback

01:18:24

Lesson 15: Client Fulfillment Bottlenecks

01:09:58

Lesson 16: Client Management And Operations

01:07:49

Lesson 17: Client Management And Ops

01:17:13

Lesson 18: Client Retention And Product Pricing

01:24:42

Lesson 19: Constraint Diagnosis Framework

58:41

Lesson 20: Csm Management And Service Delivery

01:46:40

Lesson 21: Deeper Discovery To Improve Close Rates

01:29:47

Lesson 22: Fixing Churn And Sales

01:08:20

Lesson 23: Fulfillment And Acquisition Improvements

01:10:42

Lesson 24: Fulfillment Retention And Lifetime Value

01:47:18

Lesson 25: Fulfillment Tracking

01:39:28

Lesson 26: Hiring Scorecards And Pod Systems

01:35:21

Lesson 27: Hiring Va S And Scaling Fulfillment

01:02:33

Lesson 28: Hp Cac Issues And Team Performance

01:03:25

Lesson 29: Internal Team Efficiency Media Buyers

01:53:52

Lesson 30: Isa Standards Hiring And Qna

01:25:24

Lesson 31: Leadership And Team Management

01:33:06

Lesson 32: Marketing Ads And Profit Models

01:26:47

Lesson 33: Operation Constraints

01:11:52

Lesson 34: Operations And Financial Management

58:00

Lesson 35: Operations And Marketing

01:11:22

Lesson 36: Operations And Retention Strategy

01:36:37

Lesson 37: Ops Systems And Team Structure

01:19:27

Lesson 38: Optimizing Agency Ops

01:33:13

Lesson 39: Optimizing Operations

01:41:20

Lesson 40: Pay Per Show Pricing Models

01:14:56

Lesson 41: Product Improvement

58:53

Lesson 42: Product Pricing And Team Management

01:39:53

Lesson 43: Project Management

01:18:25

Lesson 44: Reducing Churn

01:33:53

Lesson 45: Refining Team And Systems To Scale

01:32:42

Lesson 46: Retention Handling Client Disputes

01:28:27

Lesson 47: Sales Marketing And Operations

01:31:18

Lesson 48: Sales Team And Ads Bottlenecks

01:08:54

Lesson 49: Scaling Ads Creative Strategy And Pricing

01:35:22

Lesson 50: Scaling Operations And Mm Planning

01:51:18

Lesson 51: Smart Upsells And Retargeting That Converts

01:46:50

Lesson 52: Solving Fulfillment Bottlenecks

01:25:37

Lesson 53: Strategic Pricing Leverage Scaling

46:37

Lesson 54: Team Building And Fulfillment Systemization

01:09:20

Lesson 55: Team Hiring And Expectations

01:42:48

Lesson 56: Team Management And B 2 B Ads

01:30:39

Lesson 57: Team Management And Client Retention

01:16:10

Lesson 58: Tools And Project Management

01:39:51

Lesson 59: Tools Hiring And Team

01:50:49

Topic 32: F Tracking

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Lesson 1: What Tracking Tools To Use

Lesson 4: Daily Ads Workflow

41:15

Lesson 5: Hyros Setup And Configuration

24:37

Lesson 6: Live Marketing Tracker Build

02:02:02

Topic 33: G. Call Reviews

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Lesson 1: Auditing Setter Intro V 2

16:52

Lesson 2: Cameron Auditing Bad Setter Intro

15:43

Lesson 3: Cameron Roleplaying The Sales Process A Z

42:40

Lesson 4: Chiro Sales Call Audit

30:06

Lesson 5: Dental Sales Call Close

17:25

Lesson 6: Dental Sales Call Review

45:35

Lesson 7: Live Intro Call Breakdown V 3

51:41

Lesson 8: Medspa Closers Bad Call

56:03

Lesson 9: Med Spa Closers Good Call

06:24

Lesson 10: Medspa Closers Sales Calls V 3

40:52

Topic 34: G. Csm Management

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Lesson 1: How To Handoff Clients To A Csm

10:55

Lesson 2: Auditing Csm S Live

09:29

Lesson 3: Daily Csm Meetings And Framework

23:41

Lesson 4: 1 1 Meetings With Csm S

15:03

Lesson 5: Game Tape

08:12

Lesson 6: Csm Eod Report

05:18

Lesson 7: Csm Full Replacement Process

23:01

Topic 35: G Bonus

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Lesson 1: V 1 Live Marketing And Setter Audit

01:04:44

Lesson 2: V 2 Live Marketing Audit

01:07:14

Lesson 3: V 3 Live Marketing And Setter Audit

01:01:22

Topic 36: H. Live Csm Team Calls

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Lesson 1: 1 Check In

40:29

Lesson 2: 1 When Onboarding Csm

22:29

Lesson 3: 1 When Onboarding Csm V 2

05:58

Lesson 4: Auditing Client Call With Csm S

01:13:33

Lesson 5: Auditing Csm Check In Call

20:16

Lesson 6: Auditing Onboarding Call

01:01:44

Lesson 7: Auditing Uncomfortable 1 1 Firing Call

30:35

Lesson 8: Csm Firing Call

04:54

Lesson 9: Csm Meeting Adressing Problems

36:47

Lesson 10: Daily Csm Meeting

41:10

Lesson 11: Defcon 1 Client Audit Call

23:19

Lesson 12: Exit Call Audit Pushing Hard

52:42

Lesson 13: Game Tape Sales Call Audit

52:48

Lesson 14: Live 1 1 Interview

28:03

Lesson 15: Live Group Interview

37:37

Lesson 16: Onboarding Call With Csm

33:30

Lesson 17: Sales Call Audit V 2

45:48

Topic 37: H. Sales Team Management

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Lesson 1: When And How To Hire Setters And Closers

01:16:43

Lesson 2: Running Ads To Hire Salespeople

04:57

Lesson 3: Live Group Interviews

32:55

Lesson 4: Live 1 1 Interview

11:06

Lesson 5: Setter Onboarding And Bootcamp

31:48

Lesson 6: Closer Onboarding And Bootcamp

37:47

Lesson 7: Closer Setter Daily Sop

21:58

Lesson 8: Eod Reports

10:43

Lesson 9: 1 Meeting Cadence

25:16

Lesson 10: Setting Projections Sop

14:00

Topic 38: H Outbound Processes

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Lesson 1: Lead Gen Paths

02:30

Lesson 2: Scraping Leads

03:52

Lesson 3: Cold Email Systems

45:03

Lesson 4: Cold Sms Outbound Overview

02:55

Lesson 5: Dm Systems Intro

05:07

Lesson 6: Account Setup

11:10

Lesson 7: Script Creation

16:05

Lesson 8: Finding Prospects

04:19

Lesson 9: Delegation And Automations

12:56

Topic 39: I. Live Team Calls

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Lesson 1: Addressing Performance Issues

24:31

Lesson 2: External Sales Training For Underperforming Closer

33:01

Lesson 3: Good Call Review

42:11

Lesson 4: Live 1 1 Interview

11:06

Lesson 5: Live Group Interview

32:55

Lesson 6: Live Intro Call Breakdown And Review

50:42

Lesson 7: Sales Rep Setter Onboarding

01:00:42

Topic 40: Live Acquisition Process Breakdown

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Lesson 1: Live Acquisition Process Breakdown 1080 P 60 Fps H 26

01:00:55

Topic 41: Mastermind Session 1

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Lesson 1: Mastermind Session 1 1080 P 30 Fps H 264 128 Kbit Aa

01:58:44

Topic 42: Mastermind Session 2.0

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Lesson 1: Mastermind Session 2 0 1080 P 30 Fps H 264 128 Kbit Aa

02:07:31

Topic 43: Mykonos Mastermind Q3 2025

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Lesson 1: Alessandro Ai Implementation

30:21

Lesson 2: Armin 0 To 2 M Arr In 4 Months With 3 People

01:14:39

Lesson 3: Become 7 8 Figures

29:50

Lesson 4: Building An A Player Sales Team

19:31

Lesson 5: Cameron High Performance Leadership

39:51

Lesson 6: Hadley Scaling A Call Center And Team Culture

01:04:37

Lesson 7: Joe Networking And Branding

43:10

Lesson 8: Pasha Thinking Bigger And Growing Fast

38:06

Lesson 9: Testing And Scaling Agency Ads

29:51

Lesson 10: The 1 Best Hire I Ve Ever Made

17:46

Topic 44: Onb

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Lesson 1: Process Overview

13:35

Lesson 2: Overview Of Technical Steps

34:37

Lesson 3: New Client Form

31:55

Lesson 4: Onboarding Form

24:23

Lesson 5: Kickoff Form

11:40

Lesson 6: Quality Assurance

06:44

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